Tag Archives: Communication

Simplicity as an Outcome of Thinking

Simplicity as an Outcome of Thinking

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The concept of simple is all around us – the rise of Apple means that our exposure to a beautiful design ethic is ever-increasing. A lot of companies want to take a shortcut to compelling design by imitating Apple, but there’s a great quote from Steve Jobs on the reason that’s hard to do: ‘When […]

Signature focus

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The focus of signatories on a piece of work rises exponentially as the point of their signature approaches. We sometimes hear; ‘the boss doesn’t read anything until the last minute, and then he wants a load of changes.’ Its frustrating, but its also human nature – the busier we are, the thinner our attention is […]

Dark Matter, Part 2: Articles of Faith

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In the last Razor Cuts post, we wrote about the gaps in expectations – the dark matter between people – the place where unwelcome surprises lurk, but there is a better, nobler, side to the dark matter equation: Faith. Sometimes we work with people who naturally take responsibility, people who have the ability to imagine […]

Dark Matter: the unspoken meaning in what people say

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Dark matter is a theoretical concept in Physics, which arose from physicists being unable to account for the behaviour of stars and galaxies from the light, energy and mass that they could see. ‘There must be something else to explain it’ they thought, and so the theory of dark matter was born: a theory that […]

Just say ‘No’ – the key to focus

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‘Focus is about saying No.’ This was Steve Jobs’ most memorable quote from his first public appearance on his return to the helm at Apple in 1997, when he’d spent the previous six months cutting and focusing the Apple product line – returning the company to profitability, and providing a framework to develop the iMac, […]

The network effect in projects

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In 1980 Robert Metcalfe, the inventor of the Ethernet standard for connecting computers over a short distance, developed a theory that came to be known as Metcalfe’s Law: The value of a telecommunications network is proportional to the square of the number of connected users of the system. Essentially this means that the greater the […]

Shared Language – the Key to the Kingdom

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‘I like it’, or more often; ‘I don’t like it’ – we hear these two phrases more than any others when we’re presenting solutions / proposals / ideas to colleagues, clients, and managers. But what does it mean? Even the famously creative and design-literate Steve Jobs was renowned for saying ‘I know it when I […]

The Search for Meaning

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Problems in projects arise from a lack of shared understanding, not (necessarily) a lack of governance. This absence of understanding leads to a lack of meaning for those managing a project; meaning being exactly what is needed to decide how to manage the work effectively.  In our experience, successful implementation is enabled by understanding a […]

Lost in Translation

Lost in Translation

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The more parties there are in a project, the greater the translation overhead. When someone commissions a piece of work, they have a vision in their mind’s eye of what they’ll be getting at the end of the process. When you’re commissioning a painting or a sculpture, you want to be surprised and delighted by […]